CUSTOMER SERVICE REPRESENTATIVE
BREINIGSVILLE, PAContract / TemporaryDOE
Description
SUMMARY
Robert Half is HOT right now filling a ton of opportunities in Customer Service! We are looking for skilled candidates to fill positions as a Customer Service Representative for various reputable organizations we work closely with located in and around the Lehigh Valley area. Some of these businesses include working in Healthcare, Software and Technology, Distribution and Manufacturing, Business Services, and other exciting industries. Some of the regions where we are looking to fill these positions include Allentown, Bethlehem, Easton, Quakertown and other areas throughout Lehigh and Northampton county regions.
These positions as a Customer Service Representative will allow you work for large organizations that provide an opportunity to build your career! Put your talents to the test with this Customer Service Representative positions as you will be working in a fast-paced environment and learn different responsibilities quickly! In these Customer Service Representative roles, you will be focused on providing the best customer service experience by being committed to professionalism and efficient communication while keeping a fun and engaging office setting. You will be working in a team environment in this Customer Service Representative role and will achieve business goals and ensure call volumes remain at a manageable level. The Customer Service Representative will service as the first point of contact for all customer communications and your skilled knowledge of company services and products will help with problem resolution.
Are you currently working in Retail or Food Service? These Customer Service Representative roles can be a great opportunity for those right now looking to transition into more office-related work and give you the opportunity to gain Business-related experience in an office setting! Get your career moving in the right direction with this Customer Service Representative position as it provides excellent career-building growth opportunities and many challenging but fulfilling rewards in customer service!
Opportunities available do include working either a first or second shift schedule; evenings and weekends. These schedules can be discussed further if interested.
DUTIES
Provide a second to none customer experience
Answer and screen incoming customer phone calls and emails
Access customer account information, enter and update information as necessary
Maintain product and service knowledge for problem resolution and customer inquiry purposes
Communicate with coworkers and customers daily via phone and email
Build and develop strong and lasting customer relationships
Handle contract administration and data entry
Requirements
REQUIREMENTS
1+ years’ experience in Customer Service and/or Call Center roles preferred
Prior experience with Customer Service in Retail or Food Service a plus!
Proficient computer skills, including Microsoft Office Suite
Excellent verbal and written communication skills
Capability of working a fast-paced environment and ability of multitasking
Candidates must understand that attendance and performance are both an important aspect of these roles!
Bachelor’s or Associate’s Degree a plus, not a requirement!
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