Respond to customer queries in a timely and accurate way, via social media, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Assist in training junior Customer Support Representatives.

Telemarketing Executive
Job Description
Delivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donors
Explaining products and product prices
Answering customer information about products, a charity or political beliefs
Obtaining customer information such as name and address for shipping products or delivering services.

1.Remind customers with overdue loans by phone, urge and guide them to pay on time

2.Communicate with customers about compliance and inform customers of refund amount, method, time and other related information.

3.Keep a record of customer information in our system in time, update and supplement customer information in a timely manner to ensure the validity and accuracy of information.